Here at MicroTek, video communication is a core part of our organization’s daily operation. Our virtual spaces are crucial to building and nurturing the close relationships we have with our clients. After experiencing our “virtual office,” we often get questions from the companies we work with asking us how they can better leverage the technology in their own business. Since we get this request so often, we’ve put together a guide outlining virtual meeting benefits as well as some key use cases you can implement to help improve both internal and external relationships.
A Clearer Message
Nonverbal communication channels are 12.5 times more powerful in communicating interpersonal attitudes and feelings than the verbal channels. Have you ever gotten an email from someone and questioned the “tone” or meaning of the message? According to this same study, 43% of people reported email as a main cause of confusion in the workplace. And it stands to reason—there isn't any context around the message. Written word doesn’t give any non-verbal cues or inflection; in many cases, you really have no idea who you're actually talking to.
Better Flow of the Conversation
We’re all familiar with the, “No, after you,” phenomenon. You and another person are walking in opposite directions down a narrow corridor or sidewalk. You realize you’re on a collision course, so you step to the side to avoid them. Unfortunately, the other party has the same idea. You’re both now standing uncomfortably close, face-to-face, stammering out a “S-sorry, go ahead,” confused about who should go which way.
The same situation can transpire on a call. Between the lack of visual cues and the often-poor and compressed audio quality of traditional conference calls, it often be incredibly difficult to tell when someone is done expressing their thought and when it’s your turn to speak. This makes for a clumsy experience that can really put a damper on an otherwise productive meeting or collaboration session.
High-bandwidth VOIP audio and streaming video goes a long way towards improving the flow of communication for all parties involved in the conversation, as everyone has a much richer message to work with.
Focus and Accountability
Video keeps people honest and attentive—they can’t multitask or hide behind the “mute” button like traditional, audio-only conference calls. Gone are the awkward silences, talking over one another, and guesswork about what others might be doing or not doing. If someone else is distracted, everyone knows. However, the inverse is also true. If you’re diligently taking notes or making updates to a document, this is immediately apparent to other users on the call.
Information Sharing and Interactivity
When most people think about video conferencing, they think about Facetime, Skype, and other mainstream personal video communication channels, usually within the context of seeing the other person’s face while talking to them. But that’s really just the beginning when it comes to business applications of the technology. Today’s commercial virtual collaboration tools allow you to share far more than your face. Tools like Zoom, Microsoft Teams, Google Meet, and others allow your colleagues to see what you’re working on in real time, whether it’s a presentation, document, spreadsheet, or another piece of software. In many cases, they can also interact with the content or even take control of the presentation or machine running the session.
Here are the types of calls and meetings we’ve found translate really well to a virtual setting:
- First-Time Meetings or Client Introduction Calls
- Global Product Launches
- Company Announcements
- Software Demonstrations
- Vendor Calls
- Project Status Meetings
- Remote Team Weekly Check-In Meetings
- Company Town Halls
- IT Support and Troubleshooting
Being able to put a face with the conversation is invaluable when it comes to building and maintaining a working rapport. Try implementing some of these use cases in your organization to help improve both your internal and external business relationships!
Looking for more great insights about video and virtual communication? Check out our etiquette guide below.