Bill Taylor, MicroTek's Vice President of Facility Resources, reflects on MicroTek's 25th Anniversary.
We are now mid-way into our 25th Anniversary year. To put that in perspective, in 1991 Google did not exist, cellphones were the size of bricks, pagers were commonplace and Terminator 2 dominated the box office. We’ve been around for a quarter of a century!
According to Innosight, about 50 percent of the S&P 500 companies will turnover in the next 10 years, with the average company lifespan being 15 years. So far, we’ve beaten the odds, but it’s not by mere luck. It’s our people, strong vision, leadership, and focus on keeping customers’ success first that has enabled us to stand the test of time.
Success Starts and Continues with People
Perhaps the most important key to sustainability lies in how a company attracts, develops and retains its employees. Over the past 25 years, CEO and founder of our company, Don Slivensky, has put people first—building our success with talented employees and cultivating a culture of superior customer service, loyalty, growth, learning and strong values.
A Strong Vision and Leadership Brought Us Here
The ability to think outside of the box and having a strong vision has been the foundation for our growth and success. From the beginning, Don and his core leadership team focused on filling a need in the industry and providing exceptional customer service. This vision for excellence is passed down to every level of the company, where all employees are encouraged to share ideas for improvement.
Adaptable Business Model is the Norm
Being open to change has been an important part of our longevity. As the training industry changes and pace of business and technology accelerate, it’s important to find ways to stay relevant, without abandoning your core business values. We have adapted well to volatility by continually evaluating the market, listening to customers’ pain points, and focusing and investing in solutions that provide value—filling needed gaps in the industry. A good example of this is the introduction of our Next Generation Classroom services.
Keeping an Ear to Trends Best Serves Customers
As business changes, so do customers. We have done a good job of continually evaluating who our customers are, listening to their wants and needs, then providing products/services that will help them be successful. Our sales and marketing, customer service and technical teams have all played a critical role in this by taking the time to really know our customers, and then fine tune product offerings so they deliver a better experience.
Even though there are no guarantees to what the future will bring, I’m confident MicroTek has the staying power to thrive for at least another 25 years. It takes time, the right partnerships and employees to build a high-achieving business that stands the test of time.
I am grateful to have been a part of MicroTek from the very beginning, and proud of our company’s emphasis on employee involvement, growth and development. Some of our greatest success is shown by how many employees have been with us for over 10 years. Happy Anniversary MicroTek!